The grantee shall furnish and maintain a toll-free telephone number available to subscribers 24 hours a day (with recorder or similar device for telephone calls outside normal business hours) for complaints and requests for repairs, grantee shall maintain a repair and “trouble shooting” force capable of locating, correcting and repairing all problems, malfunctions and inadequate reception of the cable television system and cable television service in accordance with applicable regulations of the FCC and Iowa Utilities Board. The grantee shall maintain a subscribers’ complaint procedure capable of resolving subscribers’ complaints. The council shall have the authority to compel grantee to test, analyze and report on specific complaints and on the general performance of the cable system and cable service. The council shall have the authority to require the grantee to rebate rates or charges for continuous interruption of service to subscribers exceeding 24 hours, except as provided in IGCC 18.20.100(1). [Ord. 456, 1996; Code 1975 § 7-3.0422.]