(1) Grantee’s legal, character, financial, technical and other qualifications and the adequacy and feasibility of its construction arrangements have been approved by the council after consideration in a full public proceeding affording due processes to all interested persons.

(2) The duration of this franchise shall be 15 years.

(3) Complaints regarding the quality of service, equipment malfunctions and similar matters shall first be directed to grantee’s business office. Should grantee fail to satisfy a complaint, it may then be directed to the city clerk for investigation. Complainants and grantee shall be afforded a reasonable opportunity to present written statements of their position. The city clerk shall attempt to resolve the complaint; and if this cannot be achieved, the clerk shall submit a recommendation to the council, which shall either (a) dismiss the complaint, or (b) specify corrective steps to be taken by grantee. Appeal from the council’s action may be made to the appropriate judicial or administrative forum. [Ord. 456, 1996; Code 1975 § 7-3.0430.]